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07775 916 357

020 8467 2451

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Complaints

In an Emergency or for maintenance, call Danny on

020 8467 2451

We always endeavour to provide the best service and products for our customers.  However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things right as soon as we can, please read our Complaints Procedure below and we will respond promptly to ensure complete satisfaction.  

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.  Either call us on 0208 467 2451 or write to us at Danny Williams Plumbing, 97 Woodside Avenue, Chislehurst, BR7 6BT.  Or email us on dw40@aol.com and we aim to respond within 14 days or receiving your complaint and where possible, we provide you with a date to remedy any issues raised.

 

Where we are unable to resolve you complaint using our own Complaints Procedures, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution.  In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.  If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 21 3209.